1. Refund requests must be made within 14 days of delivery date. After 14 days from
delivery date you must contact Spillane’s Fuel & Agri LTD. Customer Service to determine the best course
of action. Spillane’s Fuel & Agri LTD. will not issue refunds for products purchased through other entities,
such as distributors or retail partners. Defective units are covered under Spillane’s Fuel & Agri’s one year
limited warranty policy will be replaced at Spillane’s Fuel & Agri’s cost.

2. A copy of the Spillane’s Fuel & Agri LTD. credit card purchase receipt, and a copy of the original
Spillane’s Fuel & Agri invoice may be requested prior to Spillane’s Fuel & Agri LTD. Customer Service issuing a Return Authorization.

3. Unit must be in like-new condition and returned in original packaging with all original
accessories, literature and other components. Spillane’s Fuel & Agri reserves the right to reject any
refund request if the product is received damaged or if any accessories, literature or
other original components are missing.

4. A Return Authorization (RA) number must be obtained prior to returning the product;
to request an RA number, please sales@spillanegroup.ie or call at +353 0238847397 and provide the following information:

• Your Full Name
• Address
• Phone Number
• Reason for Refund
• Date of Purchase
• Unit Serial/SKU Number

5. Upon written receipt of the Order number, send product to:
Company: Spillane’s Fuel & Agri LTD.
Attn: Non-Warranty Returns Department
Order: #[Order Number]
Address: Spillane’s Fuel & Agri
Carbery industrial estate
Ballineen
Co. Cork

6. Please mark with the Order number on the outside of the package.

7. A copy of the Spillane’s Fuel & Agri credit card purchase receipt, and a copy of the original
Spillane’s Fuel & Agri invoice, should be placed inside the return package so that it is easily visible.

8. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.

9. Products received that do not meet the above return criteria may be returned to the
customer via ground shipment.

10. You may be responsible for shipping costs for returning the product to Spillane’s Fuel & Agri’s warehouse. Product should be shipped so that it can be tracked and/or insured; Spillane’s Fuel & Agri is not responsible for products lost or damaged during return shipment.

11. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.

12. Funds will be credited within 15 days of receipt of returned product pending
qualification and subject to above criteria.

Contact Information
Company: Spillane’s Fuel & Agri LTD.
Address: Dromidclough, West Ballineen Co.Cork. Ireland
General Inquiries: sales@spillanegroup.ie
Website: www.fuelandagri.ie
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